Refund policy

We have a 7-day return/refund policy, which means you have 7 days after receiving your item to request a return or refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

• Returns or refunds are accepted for 7 days after receiving your order  
• The customer provides return shipping and cost
• 15% restocking fee

To start a return, you can first contact us at nubianqueennb@gmail.com. 

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at nubianqueennb@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If more than 15 business days have passed since we’ve approved your return, don't hesitate to contact us at nubianqueennb@gmail.com.